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The TCPA, established to protect consumers from unsolicited telemarketing calls and messages, has evolved. The recent amendments specifically impact how dealerships engage with customers via text and calls. A study by J.D. Power shows that 67% of car buyers prefer dealerships that respect their communication preferences, highlighting the importance of TCPA compliance. Familiarize yourself with the latest guidelines to ensure every interaction is legally sound.

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Ensuring customers have explicitly agreed to receive communications is crucial. Matador offers a tailored solution for dealerships, automating double opt-in processes for selected channels. This automation not only streamlines the process but also significantly reduces the risk of non-compliance.

With advances in technology, managing communication preferences need not be a manual chore. Matador’s integration of AI and natural language processing automatically interprets customer responses, handling opt-ins and opt-outs seamlessly. This innovation is critical in maintaining compliance, especially given that 54% of customers prefer opting out via text, as per a Consumer Reports survey.

TCPA compliance

The landscape of lead sources and regulations is ever-changing. Regular updates on lead source compliance and monitoring high-risk contacts, such as those listed on do not call registries, are vital. Matador’s robust system keeps track of these changes, ensuring your dealership is always a step ahead.

AI bot with high risk detection

While technology plays a crucial role, the human element cannot be overlooked. Regular training sessions for your sales and marketing teams on TCPA guidelines are essential. A well-informed team is less likely to inadvertently breach regulations, thereby protecting your dealership from potential legal challenges.

In summary, adhering to TCPA regulations is not just a legal necessity but a strategic advantage in building long-term customer relationships. With solutions like Matador, dealerships can navigate these waters with greater confidence and efficiency. As we move forward in an increasingly digital and regulated world, is your dealership prepared to turn compliance into a competitive edge?

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General Blog

useruserDecember 22, 2023

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